WhatsApp Platform

Your Solution for Successful Customer Communication via Messaging Apps

Offer your customers the option of contacting you over the leading global messaging apps, including WhatsApp, Apple Business Chat, Facebook Messenger, and more.

With the Messenger Communication Platform you can manage your customer communication intuitively, professionally, and in full compliance with data protection regulations.

Why offer customer communication via messaging apps?

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Preferred Channel

Reach your customers over their preferred communication channel.

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No waiting time

Communicate with your customers synchronously and asynchronously.

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Automation

Raise the quality and efficiency of your customer service with simple automation processes.

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Multimedia

Resolve customer inquiries faster and more interactively with pictures, videos, audio messages, or documents.

Our Platform, Your Advantages

60%

Faster Resolution

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80%

Better Reviews

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75%

Lower Costs

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53%

Higher Likelihood to Buy

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The Messenger Communication Platform offers these features

1:1 Chat

One intuitive platform for all messaging apps (WhatsApp, Apple Business Chat, Facebook Messenger, Telegram)

 


User Characteristics

Get to know your users and save relevant information to be available throughout the entire chat

Chatblocks

Improve your efficiency with preset answers

Chatbot Builder

Create Chatbots to support your customer service, without any programming background knowledge

Ticket Assignment

Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function

Multiagent

Your employees work in defined roles, as well as in efficiently together in a team

These customers already use Whats App Chat bot

WhatsApp chatbot for Telangana Government

Telangana Government on 6th April 2020,had launched its official WhatsApp Chatbot

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WhatsApp chatbot for Andhra Pradesh Government

Andhra Pradesh Government on 11th April 2020,had launched its official Chatbot

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WhatsApp chatbot for Ez Health

EZ Health offer preventive health check-ups and chronic healthcare management services to their members.

Read More