Whats App Chatbot Pricing

1:1 Chat	Chat with your customers on one central platform, whether they’re writing from WhatsApp, Apple Business Chat, Facebook Messenger, Notify, Telegram, or Viber.
Ticket Assignment	Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function.
User Properties	Note down important user information that can help resolve their inquiry. Properties can be documented manually or automatically with a Chatbot. Your users can see and edit their set properties at any time by typing “profile” into the chat.
Role & Access Management	Multiple agents can work together as a team with various roles and access rights.
Chatblocks	Respond to oft-repeated questions automatically by creating a text or file as a pre-set Chatblock.
Chatbot Builder	Our Chatbot Builder is a versatile tool for creating Chatbots that can answer customers automatically and support your service team.
MIA (Messenger Information Assistant)	With MIA, you can provide content and dialog flows that the end user actively requests and automatically receives via a command that you define.
Statistics	Comprehensive statistics and KPIs on your users, content, tickets and agents.
API	Our API allows you to integrate our tool within your current system. You can find the API documentation at rest.messengerpeople.com.

	M	L	XL
Basic Fee	499€ monthly	999€ monthly	upon request
Messaging apps (WhatsApp, Facebook Messenger, Apple Business Chat, Viber, Telegram, Notify)	all messaging apps	all messaging apps	all messaging apps
Support	Support via email and messaging apps from Monday until Friday: 09:00 am – 05:00 pm CET	Support via email and messaging apps from Monday until Friday: 09:00 am – 05:00 pm CET	24/7 support via phone, email and messaging apps upon request
Channels	incl. 1 channel	1 channel included each additional channel 99€	option for several channels
Features	all features	all features	all features
Agents	5 agents included each additional agent 89€	10 agents included each additional agent 69€	number of agents as needed
Monthly Active Users (MAU	1,000 MAU included each additional MAU 0,16€	5,000 MAU included each additional MAU 0,08€	number of MAU as needed
Chat Responses	unlimited	unlimited	unlimited
Service Level Agreement (SLA)	99.00% uptime	99.00% uptime	uptime of more than 99.00% upon request
Data Processing Agreement (DPA) and T&Cs	based on MessengerPeople DPA/T&Cs	based on MessengerPeople DPA/T&Cs	based on MessengerPeople DPA/T&Cs, can be negotiated upon request
Duration of contract	monthly cancellation	monthly cancellation	monthly cancellation

Companies with multiple brands, languages, or interest groups can set up a variety of channels.

One example could be a company offering one brand for motorcycle clothing and another brand for professional cyclists. To avoid mixing these brands, they offer one channel for the motorcycle brand and one for their brand for professional cyclists.

Main administrators will be responsible for each channel. If you are interested in having a multi-channel account, feel free to contact us.

Agent: Your employees who are eligible to work in the Messenger Communication Platform, are called agents. An agent can have different roles with different rights

Administrator: Can view and edit all tickets and chat history, assign tickets, change settings, and access the MIA (Messenger Information Assistant) interface.

Dispatcher: Can see ticket assignment and distribute tickets to “agents”

Agent: Can see and edit their own tickets

Editor: Has access to all functionalities of MIA

Monthly Active Users (MAU): Users who received a message from your company via messaging app or sent you a message in the previous billing month.

Whats App Chatbot Pricing

Messenger Communication Platform Packages & Prices

For mid-sized companies

For mid-sized companies

For mid-sized companies

Overview of Features and Detailed Pricing

Features

Price Information

What is a channel?

What are agents?

What are monthly active users

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